Running an entertainment venue like Twisted Pin requires clear operational oversight, accurate costing, and seamless communication between systems. For Owner Jonathan Dow, switching to opsi a year ago has greatly improved how his team manages everything from inventory to recipe costing. The biggest win? A deeply reliable, efficient integration with GoTab that finally brings their sales and cost data together.

Before opsi: A System That Couldn’t Keep Up

Before adopting opsi, Twisted Pin used MarketMan to manage recipes, COGS, inventory, and prep sheets. But the system created complications rather than solutions. Jonathan recalls facing inaccurate recipes, inconsistent costs, and considerable manual work added to his team's workload. Staff struggled to adopt the tool, and key data - especially sales data - was unreliable or inaccessible.

The lack of a tight connection between MarketMan and the POS also made it challenging to understand real plate costs or evaluate menu performance. Jonathan noted that he knew plenty of other platforms existed, but “I really wanted one integrated with GoTab for seamless efficiency.” That desire for a fully connected ecosystem ultimately guided him toward opsi.

A Modern, Unified Approach with opsi

Within weeks of implementing opsi, Twisted Pin saw a shift in both workflow and accuracy. The platform became their central hub for:

• Invoice processing
• Menu and recipe costing
• Inventory management
• Recipe capture
• COGS visibility

Jonathan shared that the feature he relies on most is sales data, specifically how opsi connects sales activity to real-time costing and inventory usage. The ability for staff to access tech-forward tools also made adoption smooth: “Customer service on point, modern technology.”

Why the opsi x GoTab Integration Elevated Operations

While opsi’s interface and functionality immediately stood out, its integration with GoTab is what made it indispensable for Twisted Pin.

Here’s what has made the difference:

1. True Real-Time Costing

Every item sold in GoTab pushes data directly into opsi, enabling instant COGS calculations and eliminating guesswork.

2. Menu Item Mapping

Menu items and modifiers from GoTab connect directly to recipes in opsi.

3. End-to-End Visibility

Jonathan explained that even before switching to GoTab, he wanted a system that actually connected crucial data points - something he never fully experienced with previous tools. With opsi, he finally gets:

• Live sales data
• Live cost updates
• Accurate plate costs
• True variance tracking

All within a single interface.

4. Faster, Cleaner Workflows

Jonathan shared that opsi immediately reduced 80% of the time his team once spent on traditional methods like paper logs and manual spreadsheet updates.

Time Savings and Operational Freedom

Because opsi automates tasks that previously required reformatting invoices and reconciling data manually, Jonathan says the system “keeps giving time back.” He can now update recipes, adjust pricing, or manage products from home without disrupting operations on-site.

A Partner in Process and Growth

Jonathan’s experience with opsi isn’t just about functionality; it’s about partnership. He repeatedly praised opsi’s responsiveness and dedication to continuous improvement. The improvements - especially those tied to GoTab - have made Twisted Pin even more efficient over time.

As Jonathan puts it:

“Opsi has been a great partner in our tech stack. We are pleased with the ongoing improvements being made for a flawless integration with our GoTab POS.”

Conclusion

Twisted Pin’s transition to opsi has reshaped the accuracy, efficiency, and clarity of its operations. With opsi acting as the operational brain and GoTab as the sales engine, the business now enjoys:

• Cohesive data across platforms
• Consistent recipe execution
• Accurate costing
• Faster workflows
• Stronger staff confidence

Through seamless integration and standout customer support, opsi has become a cornerstone of Twisted Pin’s tech-forward approach - and a reliable partner in their continued growth.

Upgrade your Operation with opsi & GoTab Today

To learn what opsi and GoTab can do for you, schedule a demo with our team today.